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Privacy Policy
Thank you for your interest in our company, website, services, and/or products. When you wish to establish a relationship with us and use the services of our company (hereinafter referred to as SC Contemporan Affairs SRL), you entrust us with information about yourself, also known as personal data, and we thank you for your trust. The protection and confidentiality of personal data is a very important matter for us, and we strive to store them securely and process them carefully. Therefore, we explain in a clear and transparent manner our data privacy practices.
This information is presented in this document (hereinafter referred to as the “Privacy Policy”, “This Document”, or the “Document”), and we kindly ask you to read it together with the Terms and Conditions section.
Our privacy policy aims to inform you about the processing of your personal data in connection with visiting our website moodeq.eu (hereinafter referred to as the “website”) and your use of any additional services offered by SC Contemporan Affairs SRL.
By visiting the website, purchasing our products and/or services, or interacting with us in any way, you declare that you agree with the Privacy Policy. If you do not agree with the terms described in This Document, we kindly ask you not to use our services.
We inform you that SC Contemporan Affairs SRL is the data controller in the sense of GDPR for the processing of personal data.
01. Definitions.
– Personal Data – means any information regarding an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
– Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
– GDPR (General Data Protection Regulation) – means REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
– Operator or Company or We – means SC Contemporan Affairs SRL, a Romanian company headquartered at Strada Aviatiei nr 34 bl 15M scara 3 et 4 ap 57, registered in the Trade Register under no. J40/14892/2018, with VAT registration code RO40010887.
– Data Subject – represents any identified or identifiable natural person whose data is processed by us as a data controller, such as potential customers, customers, or visitors to the website.
– Consent – means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.
– Anonymization – means the irreversible removal of identification from personal data so that it can no longer be associated with an identified or identifiable individual. The principles of personal data processing do not apply to anonymized data since they are no longer personal data.
02. Who We Are?
Below you will find our identification details:
– Name: SC Contemporan Affairs SRL
– Headquarters: Strada Aviatiei nr 34 bl 15M scara 3 et 4 ap 57 Sector 1 Bucuresti
– Trade Register Number: J40/14892/2018
– VAT Registration Code: RO40010887
– E-mail: contact@moodeq.eu
In accordance with applicable legislation, our company is a data controller, and to ensure that your data is processed safely, we make every effort to implement reasonable and appropriate technical and organizational measures to protect your personal data.
03. Who Are You?
According to the legislation, as the natural person benefiting from our services/products, the representative, or the contact person of a company that is our client or potential client, the visitor to the website, or the person in any relationship with us, you are a “data subject”, meaning an identified or identifiable natural person. To be fully transparent regarding data processing and to allow you to easily exercise your rights at any time, we have implemented measures to facilitate the exercise of these rights.
04. Other Services
This Privacy Policy does not cover the applications and websites of other third parties that you may access through links on our website, and we encourage you to review the privacy policy on any website and/or application before providing personal data. We are also not responsible for any links provided by our business partners or advertisers in our podcasts or articles, including those on our social media profiles. When you click on those links, third parties may collect or share your data. You should know that we do not control any links posted on the site by us or by other Users (e.g., links left in comments, community videos on social networks, etc.), and you are fully responsible when accessing such links and assume any damages (direct or indirect) that may occur.
05. Complaints
For any problem or concern related to the processing of personal data, you should know that you can file a complaint with the data protection supervisory authority, but we kindly ask you to send us a request to the address mentioned in this document first, and we will make every effort to resolve your request amicably as soon as possible.
For Romania, the contact details are as follows:
– Name: The National Supervisory Authority for Personal Data Processing
– Address: B-dul G-ral. Gheorghe Magheru nr. 28-30 Sector 1 Postal Code 010336 Bucharest, Romania
– Phone: +40.318.059.211 or +40.318.059.212
– E-mail: anspdcp@dataprotection.ro
06. Purpose of the Privacy Policy
The purpose of this Privacy Policy is to explain what information we process (collect, use, share), why we process it, how we process it, your rights under GDPR, and how you can update, manage, export, and delete them. In this regard, we act as a data controller and are legally obliged to provide you with this information. We inform you that this Privacy Policy applies wherever you find us online.
07. Processing and Type of Personal Data - Rights of Visitors/Registered Users
Personal data or personal information refers to all information about an individual that can help identify that person, and this does not include data where the identity has been removed (anonymized data). When you browse our website and use our services/products or when you contact us for any reason and through any communication channel, you may provide us with your personal data. It may be necessary to collect, use, store, or transfer certain personal data directly from you or from other sources.
07.1. Processing of Personal Data
In the case of an online order, SC Contemporan Affairs SRL will process the personal data of the user declared by them during the creation of the account and/or order in the data registration form to complete the specific order through the online store. Each user of the mood-eq.eu website has the option to complete an online order and declare their personal data in two ways:
– As a simple visitor. In this case, their personal data will be kept in the archives of SC Contemporan Affairs SRL for ninety (90) days from the delivery or completion of the respective order, and their processing will refer exclusively to the execution of the distance sale contract. However, the information proving the completion of the transaction will be kept for tax purposes (billing document), and their contact details will be used by the Company for commercial advertising purposes unless the user has stated that they do not wish to receive such communications.
– As a registered user of the moodeq.eu store. Once a year, SC Contemporan Affairs SRL will ask the registered user to confirm the accuracy of the data they hold and update them if there are any changes. The registered user can modify or correct their data at any time by logging into their account at mood-eq.eu/login with their username and password.
07.2. Type of Personal Data and Purpose of Processing
In particular, the personal data that each user must provide (either as a visitor or as a registered user) to carry out any transaction through the online store moodeq.eu of the Company SC Contemporan Affairs SRL and to place orders for its products are as follows:
– Full name of the person;
– Product delivery address;
– Billing address (if different from the delivery address);
– Full billing details such as name, profession, tax administration to which they belong, and a tax identification number (if a commercial invoice was chosen);
– Phone number;
– E-mail address.
In addition to the above, SC Contemporan Affairs SRL, also collects and stores the following personal data only for registered users:
– Order history;
– Last access date;
– Products in the shopping cart or wishlist;
– Participation in promotions.
If the delivery of products or services to a third party other than the visitor or registered user is requested, the latter acknowledges that they will be fully responsible for informing and obtaining the full consent of the person they designate as the recipient for disclosing their personal data to SC Contemporan Affairs SRL for the sole purpose of delivering the respective products and assumes full responsibility for any claims by that person against SC Contemporan Affairs SRL.
Credit card details used by the visitor or registered user are not stored on the storage channels of SC Contemporan Affairs SRL during the transaction but are recorded directly in a secure environment of the company that handled the card operations.
The visitor/registered user is also informed that for communications between SC Contemporan Affairs SRL and them, under Law no. 365 of June 7, 2002, regarding electronic commerce, the contact details provided by the user are processed.
Additionally, when the registered user is sent notifications via SMS/email, etc., for changes to the terms of use of the moodeq.eu portal with a hyperlink, the IP address of their electronic device (mobile phone, tablet, computer, etc.) may be recorded to prove that the registered user received the notification.
The primary purpose of data processing is to execute the contract and complete the specific order, communicate with the visitor/registered user, and send informative messages regarding the processing stages of the order, providing clarifications related to the order, and generally providing information regarding the purchases made, delivering the order to the location chosen by the visitor/registered user, confirming and identifying the visitor/registered user as necessary, and informing about the status of the order.
The visitor/registered user is informed that the provision of personal data and the mandatory processing data mentioned above is necessary and represents a prerequisite for the correct execution of the order and delivery of products and services. For this reason, their consent is not required for this specific processing.
Every visitor/registered user who uses moodeq.eu is informed that their personal data regarding the receipt, execution, and delivery of an order, as well as inquiries regarding the purchases, products, and services of SC Contemporan Affairs SRL and orders placed on mood-eq.eu, will be processed to serve users – customers by the competent employees of SC Contemporan Affairs SRL and by third-party recipients and/or processors on behalf of SC Contemporan Affairs SRL in the context of fulfilling an order. These third-party recipients include fulfillment companies, transportation companies, individual or group shipping companies, internet and e-commerce service providers, and call centers for customer service with which SC Contemporan Affairs SRL cooperates and which are subject to specific strict conditions of personal data processing agreed upon with SC Contemporan Affairs SRL as a data controller.
SC Contemporan Affairs SRL requires its employees, site maintenance operators, and third-party partners to take all necessary technical and organizational measures (including policies and procedures to prevent the disclosure of personal data of visitors/registered users – customers they process and hold) and to implement personal data management and processing procedures in a legal manner and to protect them in accordance with GDPR.
No other processing or transmission of information regarding visitors/registered users will be carried out by SC Contemporan Affairs SRL and its online store except where there is prior information and full consent, where required.
08. How We Process Personal Data
08.1. Account Creation
The account created on mood-eq.eu is a true control panel that allows you to centralize information about your purchases and preferences. Thus, the mood-eq.eu account allows you to track the progress of your order, view purchase history, etc. Here you can also choose your preferences for our marketing communications (offers and personalized communications about discounts, products, services, events mood-eq.eu as well as requests for product reviews).
Additionally, for certain functionalities within the mood-eq.eu account, your location details may be requested. You can choose whether to allow or deny the use of these functionalities. We will not have access to your location data, as they are stored locally on your device. If you choose to enable this functionality, you can disable it at any time from your device’s settings.
We may also process certain data from the account to develop new functionalities or to ensure the accuracy and security of your data. Account creation is necessary for placing orders on mood-eq.eu. For account creation, we will process your email address and the password you choose. In some situations, we may also process your country of origin. If you choose to create your mood-eq.eu account by associating it with your Facebook/Google/Apple account, we will retrieve the necessary data from these providers: name, surname, and email address.
Additionally, if you update your information in the mood-eq.eu account, we may process the following information about you: name, surname, phone number, date of birth, gender, delivery address, billing address, purchase history, or other information that may be entered into the account.
08.2. Reviews
We want to know your opinion about our products, services, website, and stores. At the same time, we can improve the quality of the products and services offered. By leaving reviews on our website, we process your name and surname, email address, product usage duration, ratings given for products or services, and the content of the review. Gender and age are optional, and you can publish opinions without providing this information.
The purpose of processing your personal data is to manage and publish your reviews on our website or other mood-eq.eu websites.
08.3. Managing Marketing Communications
We place great importance on the messages we send you. Our marketing communications may contain information about products, services, offers, discounts, and mood-eq.eu events, feedback collection, or requests for opinions and reviews about mood-eq.eu products and services.
08.4. Customer Service
To assist you in resolving situations that may arise and to answer your questions, you have several ways to contact us: phone, email, Facebook Messenger, Instagram, WhatsApp, etc. To manage phone calls and messages and learn your opinion about our products and services, we will process certain data about you. Depending on the nature of the request, these data may be shared with other internal services or partners. For this purpose, we may process the data necessary for managing the call or message: name, surname, email address, phone number, and data from the content of the call/message, such as the delivery address or order number. We will also process your data by recording the phone conversation to improve the quality of the services we provide and for evidentiary purposes. Additionally, we will have access to your profile picture from the public profiles from which you contact us (e.g., Facebook, Instagram). You are not obligated to provide your personal data, but without them, we may not be able to manage your request.
08.5. Statistical Purposes
In certain situations, we may use your personal data collected for the above-mentioned processing purposes for statistical or scientific research purposes. Statistical information is not considered personal data because it does not allow for the identification of individuals. The statistical information obtained (e.g., in the form of charts) will contain anonymous data. This means that we will not be able to associate statistical information with you or any other natural person. Since the statistical information obtained does not contain personal data, it may be stored for an unlimited period.
Please note that processing your data for statistical purposes does not mean that we will no longer be able to identify you according to the other activities involving the processing of your data. We will continue to process your personal data according to the above purposes. For example, we will still hold information about you if you have a client account on mood-eq.eu or if you have left a review of a product.
08.6. Social Media Data Processing
This Privacy Policy applies to the official Facebook, Instagram, and TikTok pages of moodeq.eu as well as other official pages managed by moodeq.eu. Mood-eq.eu is the administrator of the mood-eq.eu pages and communities (“moodeq.eu pages”) and is responsible for the personal data processed through these pages. At the same time, Facebook is responsible for your personal data in terms of, for example, data transfer to other countries.
In some situations, moodeq.eu and Facebook share responsibilities regarding your data and act as joint controllers (e.g., the statistical data provided to moodeq.eu by Facebook collected as a result of your interaction with moodeq.eu pages).
08.7. What Personal Data Do We Process?
– When you visit the moodeq.eu pages, we may process the following data:
– If you like/share or leave a comment on our posts, we have access to your public profile (name, surname, photos, and other public details from your profile) as well as the content of the comment.
– If you send us a private message, we have access to your public profile as well as the content of the message sent. For example, we may request your phone number or email address in private to manage your request or to validate the winners of contests.
– If you are tagged by a friend in a contest/raffle post organized on one of the moodeq.eu pages, we will have access to your name, surname, and public profile.
– Content sharing. In general, Stories published on the Instagram page are automatically transferred to the official Facebook page. At the same time, we may share content from partner pages (e.g., influencer pages or legal entity pages) or from follower pages on our pages. For example, we may share a Story in which we are tagged by an influencer or follower, share a post by an influencer or partner where you have commented, where you have been tagged, or where your image/voice appears, or we may repost/share a post of yours where your image/voice and public profile appear.
– When Facebook/Instagram users interact with moodeq.eu pages, Facebook provides us with general statistics about user actions. For example, the number of page views, the number of clicks on a post, or the number of interactions with the page content (like, share, comment, etc.). These statistics are anonymized, and moodeq.eu cannot identify you based on them.
We process your data to promote the moodeq.eu brand, products, services, or certain public events or charitable actions where moodeq.eu is the organizer or partner, to respond to public or private messages, to analyze statistics about our audience, and to personalize the audience for posts or advertising campaigns.
We note that providing data is not mandatory, but Facebook or other social media providers operate in a standardized manner for all pages and users, so if you interact with our pages, we will automatically have access to certain data about you as described above.
09. Personal Data Storage Period
The data of the moodeq.eu website user will be kept and processed by moodeq.eu until the respective order is completed, except for the data necessary to be kept for tax purposes.
The data of the registered user on mood-eq.eu will be kept and processed by SC Contemporan Affairs SRL until they request the deletion of their account or for any data processing based on their consent until they declare the withdrawal of their consent for the provision of services by SC Contemporan Affairs SRL. However, some personal data related to transactions with SC Contemporan Affairs SRL, as well as the information, consent, and withdrawal of the member’s consent regarding the processing of their data, will remain as information for the registered user-client to ensure the legality of processing their data by SC Contemporan Affairs SRL and the protection of the legal rights of the parties.
We inform you that we do not collect any Special Categories of Personal Data about you (this includes data about racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic data processing, biometric data for unique identification, data concerning health or data concerning your sex life or sexual orientation, or information about criminal convictions and offenses).
10. What Happens If You Don't Provide Us with Data?
When we ask you to provide personal data to give you access to certain features or services of the site, we will mark some fields as mandatory because they are necessary information to provide the service or grant you access to the feature. Please note that if you choose not to provide this information, you may not be able to complete your registration as a user or benefit from these services or features.
We inform you that we will use your personal data only for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without informing you or obtaining your consent in accordance with the rules above where the law allows us to do so.
11. Legal Grounds for Processing Personal Data
Our legal grounds for processing your personal data will generally be as follows:
– There is your consent for the processing of personal data;
– Processing is necessary for the conclusion or execution of a contract between you and us;
– Processing is necessary for our legitimate interests or those of another party.
12. Disclosure of Personal Data and Data Transfers
We inform you that we may disclose your data, respecting applicable law, to business partners or other third parties. We continually make reasonable efforts to ensure that these third parties have implemented appropriate protection and security measures. We have contractual clauses with these third parties to ensure that your data is protected. In these situations, we will ensure that any transfer is legitimate according to the legislation.
We may also transfer data to other parties with your consent or according to your instructions, such as when you exercise a portability request or to state authorities under and within the legal provisions and following expressly formulated requests.
The transfer of personal data to a third country can only take place if the country to which the transfer is intended ensures an adequate level of protection. The transfer of data to a country whose legislation does not provide a level of protection at least equal to that offered by the General Data Protection Regulation is only possible if there are sufficient guarantees regarding the protection of the fundamental rights of the data subjects. These guarantees will be established by us through contracts concluded with the suppliers/service providers to whom the transfer of your personal data will be made.
Whenever we transfer your personal data outside the EEA, we will ensure that there is a similar level of protection through one of the following safeguard mechanisms:
– We will transfer your personal data to countries where the European Commission has demonstrated that they provide an adequate level of safety for personal data.
– When we use certain service providers, we may use certain contract models provided and approved by the European Commission that offer personal data the same protection they have in Europe.
13. Data Security
We understand how important data security is and take the necessary measures to protect our customers and other people whose data we process from unauthorized access to personal data as well as from unauthorized modification, disclosure, or destruction of the data we process in our current activity.
We have implemented the following technical and organizational security measures for personal data:
– Dedicated Policies: We constantly adopt and review internal practices and policies for the processing of personal data (including physical and electronic security measures) to protect our systems from possible unauthorized access or other potential threats to their security. These policies are constantly checked to ensure that we comply with legal requirements and that the systems function properly.
– Data Minimization: We ensure that the personal data we process is limited only to those necessary, appropriate, and relevant to the purposes stated in this Policy.
– Restricting Access to Data: We try to limit access to personal data to the minimum necessary: employees, collaborators, and other people who need to access this data to process it and perform a service. Our partners and collaborators are subject to strict confidentiality obligations (either by contract or legal).
– Specific Technical Measures: We use technologies that ensure the security of our customers, always trying to implement the most optimal solutions for data protection. We also periodically back up data to be able to recover it in case of an incident and have implemented periodic audit procedures regarding the security of the equipment used. However, no website, application, or internet connection is completely secure and untouchable.
– Ensuring the Accuracy of Your Data: Sometimes we may ask you to confirm the accuracy or update your data to ensure that it reflects reality.
– Staff Training: We constantly train and test our employees and collaborators regarding legislation and best practices in the field of personal data processing.
– Anonymizing Data: Where possible, we try to anonymize/pseudonymize the personal data we process so that we can no longer identify the persons to whom they refer.
However, although we make constant efforts to ensure the security of the data you entrust to us, we may also experience unfortunate events and have security incidents/breaches. In these cases, we will strictly follow the security incident reporting and notification procedure and take all necessary measures to restore the situation to normal as soon as possible.
14. Your Rights - Questions, Requests, and Exercise of Rights
For any other information regarding your data as well as its processing and protection, each person concerned can contact the data protection officer within SC Contemporan Affairs SRL (the data protection officer) at the email address contact@mood-eq.eu and at the phone number 0729097256. Your rights under the GDPR are as follows:
– Right to be Informed about the Processing of Your Data
– Right of Access to Data: You have the right to obtain from us confirmation whether or not personal data concerning you is being processed and, if so, access to that data and the information provided by art. 15 para. (1) of the GDPR.
– Right to Rectify Inaccurate or Incomplete Data: You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you.
– Right to Erasure (“Right to be Forgotten”): In the situations provided for in art. 17 of the GDPR, you have the right to request and obtain the erasure of personal data.
– Right to Restrict Processing: In the cases provided for in art. 18 of the GDPR, you have the right to request and obtain the restriction of processing.
– Right to Data Portability: The right to transmit the data we have about you to another operator (“right to portability”).
– Right to Object to Data Processing: In the cases provided for in art. 21 of the GDPR, you have the right to object to data processing.
– Right not to be Subject to a Decision Based Solely on Automated Processing, Including Profiling, with Legal Effects or Significant Similar Effects on You.
– Right to Address the Courts for the Protection of Your Rights and Interests.
Please note that the rights listed above are not absolute. There are exceptions, so each request received will be analyzed to decide whether it is justified or not. If the request is justified, we will facilitate the exercise of the rights, and if the request is unfounded, we will reject it, but we will inform you of the reasons for the refusal and your rights to file a complaint with the Supervisory Authority and to address the courts.
We will also try to respond to your request within 30 (thirty) days. However, the deadline may be extended depending on various aspects, such as the complexity of the request, the large number of requests received, or the inability to identify you in a timely manner. If, despite all efforts, we cannot identify you and you do not provide us with additional information to identify you, we are not obliged to respond to the request.
15. Changes/Modifications/Updates to the Privacy Policy
We may occasionally update the Privacy Policy and notify you via the website or email about the latest version. All updates and changes to this document are valid immediately after notification, which we will do by posting on the website and/or email notification. Even if you do not receive a notification, we encourage you to periodically access and read the Privacy Policy to stay informed about the latest versions.
Privacy Policy updated on 01.09.2024
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